I've paid by bank transfer and my order still hasn't been dispatched?
The first thing to check is whether you have correctly indicated the payment reference in the communication or payment reason. This reference is mentioned in the payment instructions, after the IBAN number and BIC code, and consists of the letters RF and a series of numbers.
If you have omitted it, the payment platform cannot make the link between your payment and the order, so it automatically refunds the order. So if you made the transfer, but the reference was not indicated, you should receive your refund within 2 working days. In this case, simply make the transfer again, indicating the correct reference number. This does not cancel the order.
If you have any questions, please contact us directly.
Happy boating!
Related Articles
I have a valid intra-Community VAT number. How can I be invoiced excluding VAT?
When you check out, you will have the opportunity to enter your VAT number. If it is valid (verified via VIES, the European Automated VAT Information System), the VAT will be automatically deducted from your order. You will receive an invoice by ...
What is the delivery time (outside Europe)?
Please note that Packages are generally dispatched within 24 hours of order confirmation (and receipt of payment). We are used to shipping to remote areas (such as the Caribbean, Southeast Asia, the Indian Ocean, or Pacific Islands). Do not hesitate ...
How do I make a return?
We will be happy to replace or refund the value of any returned product upon receipt and verification. Please contact us directly Right of withdrawal In accordance with articles VI.47 et seq. of the French Code of Economic Law, the consumer who ...
What is the delivery time (Europe)?
We are used to shipping to remote areas (such as the Caribbean, Southeast Asia, the Indian Ocean, or Pacific Islands). Do not hesitate to contact us before ordering to find the best solution. We also have resellers worldwide: please check the ...