I've paid by bank transfer and my order still hasn't been dispatched?
The first thing to check is whether you have correctly indicated the payment reference in the communication or payment reason. This reference is mentioned in the payment instructions, after the IBAN number and BIC code, and consists of the letters RF and a series of numbers.
If you have omitted it, the payment platform cannot make the link between your payment and the order, so it automatically refunds the order. So if you made the transfer, but the reference was not indicated, you should receive your refund within 2 working days. In this case, simply make the transfer again, indicating the correct reference number. This does not cancel the order.
If you have any questions, please contact us directly.
Happy boating!
Related Articles
I have a valid intra-Community VAT number. How can I be invoiced excluding VAT?
When you check out, you will have the opportunity to enter your VAT number. If it is valid (verified via VIES, the European Automated VAT Information System), the VAT will be automatically deducted from your order. You will receive an invoice by ...
What is the delivery time (Europe)?
We deliver anywhere in the world. A tracking link will be sent to you once your order has been confirmed. We make it a point of honour to send your parcels as quickly as possible. Packages are generally dispatched within 24 hours of order ...
What is the delivery time (outside Europe)?
Please note that Packages are generally dispatched within 24 hours of order confirmation (and receipt of payment). Delivery times from dispatch : USA and Canada: major cities and regions, 3 working days USA and Canada: remote regions, 4 to 8 working ...
How do I make a return?
We will be happy to replace or refund the value of any returned product upon receipt and verification. Please contact us directly Right of withdrawal In accordance with articles VI.47 et seq. of the French Code of Economic Law, the consumer who ...