What should I do if my tablet's screen remains blank during set-up (first use or after a factory reset)?
If you encounter a blank screen during the initial set-up process, follow these steps to resolve the issue:
- Choose Language and Settings: When the tablet starts, you will be prompted to choose the language and perform some initial settings.
- Configure Wi-Fi Access: After selecting the language, you’ll need to set up your Wi-Fi access. Sometimes, after configuring Wi-Fi, the screen may remain white for an extended period.
- Try Offline Setup: If the screen remains blank and nothing happens, don’t worry. Go back to the previous step by tapping the arrow located at the bottom left corner of the page. Then, select the option to “Finish the setup offline.” This will allow you to complete the setup without an internet connection.
- Set Up Wi-Fi Later: By choosing the offline setup option, you can proceed with the rest of the configuration. You can set up the Wi-Fi access at a later time when necessary.
- Contact Support: If, for some reason, the “set-up offline” option doesn’t appear, please don’t hesitate to contact our support team for further assistance and guidance.
Following these steps should help you successfully complete the tablet’s set-up process and address any issues with a blank screen.
If you have any questions, please contact us directly.
Happy boating!
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